Privacy Statement
1. Information Collection and Consent
We collect your mobile phone number and name only when you voluntarily provide it through our website forms or during patient registration. By opting into our messaging service, you provide prior express consent to receive reminder messages from Game Plan Physical Therapy.
Purpose: Messages may include appointment reminders and account updates.
Frequency: Message frequency varies based on your care needs (e.g., up to 4 messages per month).
Cost: Standard message and data rates may apply.
2. Use and Sharing of Information
Your phone number and personal health information (PHI) are used solely to provide and coordinate your care.
Third Parties: We do not sell or rent your personal information to third parties.
SMS Providers: We share your information only with our messaging service provider, Twilio, to ensure secure delivery of messages.
Non-Sharing Clause: SMS consent and phone numbers collected specifically for SMS purposes will not be shared with third-party organizations or affiliates for marketing or promotional purposes.
3. Security and PHI Warning
While we use industry-standard encryption and administrative safeguards to protect your data, SMS is not a fundamentally secure communication method.
Patient Warning: Text messages are unencrypted once they leave our service provider's network and travel across mobile carriers.
Content Restrictions: Please do not send sensitive identifiers, medical records, or Social Security numbers via SMS. We limit the information in our texts to basic notifications that may direct you to a secure patient portal for clinical details.
4. Opt-Out and Help Instructions
You have the right to revoke your consent at any time.
To Stop: message or contact the clinic and request to be removed from text reminders.
To Get Help: Contact us at 207-358-9002.
5. Data Retention
We retain your contact information only as long as necessary to fulfill the purposes outlined above or as required by healthcare regulations
