Privacy Statement

Game Plan Physical Therapy collects your mobile phone number and name only when you voluntarily provide it when scheduling or arriving at your first visit. By opting into our messaging service, you provide prior express consent to receive reminder messages from Game Plan Physical Therapy.

Your phone number and personal health information (PHI) are used solely to provide and coordinate your care. We do not sell or rent your personal information to third parties. We share your contact and name only with our messaging service provider, Twilio, to ensure secure delivery of messages. SMS consent and phone numbers collected specifically for SMS purposes will not be shared with third-party organizations or affiliates for marketing or promotional purposes.

While we use industry-standard encryption and administrative safeguards to protect your data, SMS is not a fundamentally secure communication method. Text messages are unencrypted once they leave our service provider's network and travel across mobile carriers. Please do not send sensitive identifiers, medical records, or Social Security numbers via SMS. We limit the information in our texts to basic notifications that may direct you to a secure patient portal for clinical details.

We retain your contact information only as long as necessary to fulfill the purposes outlined above or as required by healthcare regulations.

You have the right to revoke your consent for SMS messages at any time. For HELP or to STOP receiving reminder texts, message STOP to 207-358-9002 or contact the clinic at 207-358-9002 for HELP.